HelpCenter & Knowledge Base for Larapen

The HelpDesk add-on gives you a professional knowledge base where users can search for answers, browse articles by collection, and resolve issues without contacting support. Organize content into collections and departments, making it easy for visitors to navigate directly to the information they need.

Multilingual Documentation Made Simple

Every article, collection, and department title supports full translations. Serve documentation in your users' preferred language, with automatic locale-based routing. Write once in your primary language and add translations at your own pace.

A Complete Self-Service Support Solution

• Knowledge Base Articles: Write detailed help articles with rich formatting, images, and code examples. Each article is SEO-optimized.
• Collections & Categories: Group related articles into collections for logical navigation. Users find what they need in seconds.
• Departments: Organize your helpdesk by department: technical support, billing, sales; each with its own articles and contacts.
• Powerful Search: Full-text search across all articles and collections. Users type a question and get instant, relevant results.
• Ticket System: When self-service is not enough, users can submit support tickets directly from the helpdesk, routed to the right department.
• Multi-Language: All articles, collections, and navigation elements are translatable. Serve a global audience from a single helpdesk.

Set Up Your HelpDesk Quickly

1. Install & Activate: Upload the HelpDesk add-on and activate it. Migrations run automatically to create all necessary tables.
2. Create Collections: Organize your help content into logical collections: Getting Started, Account & Billing, Troubleshooting, and more.
3. Write Articles: Add knowledge base articles with the rich editor. Assign them to collections and publish when ready.
4. Reduce Tickets: Users find answers on their own. Support tickets decrease as your knowledge base grows.