These General Terms and Conditions of Sale apply to every order placed on our website. Please read them carefully before completing a purchase. By placing an order, you accept these terms in full and without reservation.
1. Purpose and Scope
These General Terms and Conditions of Sale (the "Terms") govern the sale of the digital products and related services (the "Products") offered by the Seller to any customer (the "Customer" or "you"). They define the rights and obligations of the parties in connection with the online sale of the Products.
These Terms apply to the exclusion of any other document. Placing an order implies the Customer's full and unreserved acceptance of these Terms, which prevail over any purchase conditions or other document issued by the Customer, unless expressly agreed otherwise in writing.
2. Definitions
- Digital Product: any software, source code, template, add-on, theme, plugin, license, document, media file or other content delivered in electronic form, whether by download or online access.
- Order: the Customer's request to purchase one or more Products, validated through the payment process.
- License: the right of use granted to the Customer for a Digital Product, as described at the point of sale and/or in the applicable license agreement.
- Download: any transfer, access, unlocking or delivery of a Digital Product (or of a download link, key, activation code or account access) that makes the Product available to the Customer.
3. Products
The essential characteristics of each Product are described on the corresponding product page. The Products are digital in nature and are intended to be delivered and used electronically. The Customer is responsible for verifying, before ordering, that a Product meets their needs and is compatible with their technical environment (hardware, software, hosting, versions and requirements listed on the product page).
Product illustrations, demonstrations and descriptions are provided for information purposes and are not contractually binding as to minor variations that do not affect the essential characteristics of the Product.
4. Prices
Prices are indicated on the website in the currency displayed at the time of the Order. Unless stated otherwise, prices are exclusive of any applicable taxes, which are added at the rate in force on the date of the Order according to the Customer's location and applicable law.
The Seller reserves the right to modify prices at any time. The Products are invoiced on the basis of the price in force at the time the Order is validated. Any bank charges, currency-conversion costs or fees applied by the Customer's bank or payment provider remain the responsibility of the Customer.
5. Ordering Process
To place an Order, the Customer selects the desired Product(s), reviews the details of the Order, accepts these Terms and completes payment. The Order is deemed final once payment has been confirmed by the payment provider.
The Customer is responsible for the accuracy of the information provided at the time of the Order (including billing details and email address). The Seller cannot be held liable for any consequence resulting from erroneous or incomplete information provided by the Customer.
The Seller reserves the right to refuse or cancel any Order in the event of a dispute over a previous Order, suspected fraud, non-payment, or any legitimate reason.
6. Payment
Payment is due in full at the time of the Order. Payment is processed through third-party payment gateways (such as, without limitation, credit/debit card processors and online payment providers). By placing an Order, the Customer accepts the terms and conditions of the relevant payment provider.
The Seller does not store the Customer's full payment-card details, which are handled directly and securely by the payment provider. The Order will only be processed once the payment has been successfully authorised and received.
7. Delivery of Digital Products
The Products being digital, delivery is made electronically, by making the Product available for download and/or by providing access (download link, license key, activation code or account access) after confirmation of payment, generally within a short timeframe.
The Customer is responsible for downloading and securely storing the Products and any associated files, keys or documentation. The Seller is not responsible for any loss of a Digital Product resulting from the Customer's hardware failure, deletion, or other cause beyond the Seller's control. It is the Customer's responsibility to have a working internet connection and a technical environment suitable for downloading and using the Products.
8. License and Intellectual Property
All Products, together with all associated intellectual property rights, remain the exclusive property of the Seller and/or its licensors. The purchase of a Product grants the Customer a limited, non-exclusive, non-transferable right of use, under the conditions defined at the point of sale and/or in the applicable license agreement.
Unless expressly authorised, the Customer may not copy, redistribute, resell, sublicense, rent, share or make available to third parties all or part of a Product, nor remove or alter any proprietary notice. Any use not expressly authorised constitutes an infringement and may give rise to civil and/or criminal liability.
9. Right of Withdrawal and Refund Policy
Because the Products are digital content supplied electronically, the following conditions apply. By ordering and accessing a Product, the Customer expressly requests immediate delivery and acknowledges the resulting consequences on the right of withdrawal and on refunds as set out below.
9.1 No refund once the Product has been downloaded or accessed
No refund is possible once a Product has been downloaded, accessed, unlocked or otherwise delivered. The mere fact of downloading a Product, accessing its content, or obtaining a download link, license key or activation code constitutes performance of the contract and results in the loss of any right of withdrawal and of any right to a refund for that Product.
9.2 14-day window when the Product has not been downloaded
Where the Customer has not downloaded or accessed the Product, a refund request may be submitted within fourteen (14) days of the Order. No refund is possible after this 14-day period, even if the Product has not been downloaded. After 14 days, the sale is considered final.
9.3 Amount refunded
Where a refund is granted under the conditions above, the amount refunded is equal to the amount actually paid by the Customer, less the payment gateway fees (or bank fees) incurred on the transaction, as these fees are retained by the payment provider or bank and are not recoverable by the Seller. In other words:
Refund amount = Amount paid − Payment gateway fees (or bank fees)
9.4 Requesting a refund
To request a refund, the Customer must contact the Seller within the applicable period, quoting the Order reference and the reason for the request. Any refund granted will be made using the same means of payment used for the Order, unless otherwise agreed. This clause is without prejudice to any mandatory statutory rights that cannot be waived under the law applicable to the Customer.
10. Warranty and Conformity
The Seller undertakes to deliver Products that conform to their description. In the event of a proven defect that makes a Product substantially non-conforming or unusable for its intended purpose, and which the Seller is unable to remedy, the Customer may be entitled to a repair, replacement or, where applicable, a refund under the conditions of Article 9.
The Products are otherwise provided "as is". The Seller does not warrant that the Products will be uninterrupted, error-free, or compatible with every possible technical configuration beyond the requirements stated on the product page.
11. Support and Updates
Where support and/or updates are included with a Product, their scope, duration and conditions are those indicated on the product page and/or in the applicable license. Support and updates that are not expressly included are not covered by these Terms and may be offered separately.
12. Third-Party Services, Discontinuation and Withdrawal of Products
12.1 Dependence on third-party services
Certain Products, add-ons, modules, integrations or features rely on services operated by independent third parties (including, without limitation, payment gateways, artificial-intelligence providers, geolocation and mapping services, email, SMS and messaging providers, cloud storage and processing services, social networks and marketplaces). These third-party services are not operated or controlled by the Seller. They are governed by the third party's own terms, pricing and availability, and may require the Customer to hold their own account, subscription, API key or credentials with that third party. Any amount charged by a third party for its own service is borne by the Customer and is separate from the price of the Product.
12.2 Change, degradation or discontinuation of a third-party service
A third party may, at any time and without notice to the Seller, modify, restrict, deprecate, re-price, suspend or permanently discontinue its service, its API or its terms of use. Where a third-party service is discontinued, degraded, becomes unreliable or insecure, or becomes technically, economically or legally unviable, the Seller may, without this constituting a breach of these Terms: (a) suspend or disable the affected feature or integration; (b) replace it with an alternative service of similar purpose; or (c) remove the corresponding feature, integration or add-on in a subsequent update.
Such an event is beyond the Seller's control and does not constitute a defect, a lack of conformity or a failure to deliver. It does not, in itself, give rise to any refund, credit, price reduction, indemnity or compensation. The Seller will nevertheless endeavour to inform affected Customers by reasonable means (product page, changelog, release notes, customer account or email) and, where reasonably possible, to offer an equivalent alternative.
12.3 Withdrawal of a Product from sale and end of maintenance
The Seller may, at its sole discretion and at any time, stop selling, retire or discontinue any Product (including an add-on whose underlying third-party service has been degraded or discontinued), withdraw it from its catalogue, and cease its development, maintenance, updates and/or support. The Seller will endeavour to give reasonable prior notice of such a withdrawal by reasonable means (product page, changelog, customer account or email).
12.4 Effect on Products already purchased
The withdrawal of a Product from sale or the discontinuation of a third-party service does not retroactively revoke a License already granted: the Customer may continue to use the last version delivered, in accordance with the applicable license terms, for as long as it remains technically operable. However, as from the effective date of the discontinuation, the Seller is under no obligation to provide any further update, correction, compatibility work or support for that Product, and any remaining update or support period attached to it may end.
The Customer acknowledges and accepts that a Product or feature depending on a third-party service may cease to function, in whole or in part, if that service is modified, restricted or discontinued, and that the Seller cannot be held liable for such a cessation. It is the Customer's responsibility to disable or remove from their installation any add-on or feature that has been discontinued, and the Seller shall not be liable for the consequences of continued use of a discontinued, unmaintained or unsupported Product.
12.5 Refunds in the event of discontinuation
Subject to the mandatory statutory rights of the Customer, the events described in this Article do not give rise to any refund of a Product already delivered, the refund conditions of Article 9 remaining applicable. However, where a Product is discontinued while the Customer holds, specifically for that Product, a paid subscription or a paid support/update period that is still running, and where the Seller offers no equivalent replacement, the Seller may grant a refund or a credit calculated pro rata for the unused remaining period.
13. Limitation of Liability
To the maximum extent permitted by applicable law, the Seller shall not be liable for any indirect or consequential damage, loss of profit, loss of data, loss of business or other intangible loss arising from the use of, or inability to use, a Product. In any event, the Seller's total liability in connection with an Order shall not exceed the amount actually paid by the Customer for the Product concerned.
The Customer remains solely responsible for the use they make of the Products and for ensuring appropriate backups and security measures.
14. Personal Data
Personal data collected in connection with an Order is processed in accordance with our Privacy Policy. The Customer may exercise their rights over their personal data under the conditions set out in that policy.
15. Force Majeure
The Seller shall not be held liable for any failure or delay in performing its obligations resulting from an event of force majeure or from any cause beyond its reasonable control, including but not limited to network failures, hosting outages, cyber-attacks, or acts of third-party providers.
16. Governing Law and Disputes
These Terms are governed by the applicable law of the Seller's jurisdiction, without prejudice to any mandatory consumer-protection provisions of the country in which the Customer resides. In the event of a dispute, the parties shall seek an amicable resolution before bringing the matter before the competent courts.
17. Amendments
The Seller reserves the right to amend these Terms at any time. The Terms applicable to an Order are those in force on the date the Order is placed.
18. Contact
For any question relating to these Terms, an Order or a refund request, the Customer may contact us through the contact details provided on our website.